INFORMATION AND RESOURCES

Supports and Services

• House Hunting Hints and Tips

• Cairns Support Services list

• Cairns Emergency Relief list

• Tenancy Advice (QSTARS)

• Ask Izzy (find the help you need, now and nearby)

Your Tenancy with SHAC

• SHAC Tenant Booklet

• Bin collection days

• Which bin do I use?

• Redirecting mail

• Electricity support

• Cyclone Preparation

Complaints and Feedback

• SHAC Client Charter

• Feedback, Complaints and Appeals Policy

• Complaints form

• Links to Feedback Surveys via Survey Monkey

SHAC Tenancy Policy and Procedure

• Managing Tenancy-Related Issues

• Property Inspections

• Rent Setting

• Repairs and Maintenance

• Tenancy Absences